Serena

• We do not accept returns under any circumstances. Once a product is purchased, it cannot be returned for a refund.
• Exchanges are permitted only in the case of a damaged product. To request an exchange, please ensure the following:
• A claim must be raised within 2 days of delivery by contacting our customer support team.
• The product must be unused, with original tags and packaging intact.
• Clear evidence (such as photos/videos) of the damage may be required for verification.

For more information, read our Return & Exchange Policy

• Delivery timelines may vary depending on the shipping address, order size, and our logistics partner.
• Estimated delivery times will be provided at checkout but may differ based on location and external factors.

For more information, read our shipping policy.