Return & Exchange Policy

At Jingle Bells, customer satisfaction is very important to us. While we strive to deliver products in perfect condition, we understand that issues may occasionally arise. Please read our Return & Exchange Policy carefully.

1. Returns

We do not accept returns under any circumstances. Once a product is purchased, it cannot be returned for a refund.

2. Exchanges (Damaged Products Only)

Exchanges are permitted only in the case of a damaged product. To request an exchange, please ensure the following:

• A claim must be raised within 2 days of delivery by contacting our customer support team.

• The product must be unused, with original tags and packaging intact.

• Clear evidence (such as photos/videos) of the damage may be required for verification.

3. Replacement Process

Once your claim has been verified:

• A replacement will be arranged for the same product whenever possible.

• If the same product is unavailable, a similar product of equal value will be provided.

4. Final Decision

Jingle Bells reserves the right to determine whether the product qualifies for an exchange after inspection and verification.

5. Acceptance of Policy

By purchasing from Jingle Bells, you acknowledge and agree to the terms stated in this Return & Exchange Policy.